Case Study: Llewellyn Worldwide achieves modern, cost-effective IP communications with Mitel

Llewellyn Enters New Age of Communications with Mitel Technology

Llewellyn Worldwide, founded in 1901 and based in Woodbury, Minnesota, is the world’s largest New Age publisher, producing books, cards and audio/video on topics from auras to astrology. The company was hampered by an expensive, hard-to-manage Avaya digital phone system that strained IT resources and limited the efficiency of sales, marketing and customer service communications.

Llewellyn replaced the legacy system with a Mitel 3300 IP Communications Platform and applications (Contact Center, Call Accounting, Unified Communicator Mobile, Teleworker and NuPoint), gaining a software‑based, scalable IP solution. The change delivered lower total cost of ownership and 40% less power consumption, improved call tracking and call‑plan savings, easier administration that frees IT, stronger mobile/remote capabilities, and flexible, future‑proofed support.

Llewellyn Worldwide

Daryl Connell

MIS Manager