Case Study: Great Ocean Road Real Estate achieves reduced communications costs and improved collaboration with Mitel

Great Ocean Road Real Estate Drives Down Costs with Mitel

Great Ocean Road Real Estate is an independent Australian agency with four regional offices and about 45 staff serving the Great Ocean Road region of Victoria. After rapid growth through mergers the business was operating separate phone systems, struggling to track a highly mobile workforce, handle customer calls efficiently and avoid frequent, time-consuming travel between offices — all while needing to reduce ongoing communications costs.

The firm implemented a networked Mitel solution (MiVoice Business, MiCollab, AWC and IP phones) with a single integrated directory, presence sharing, Outlook click-to-call and in‑house audio/web conferencing. The change eliminated expensive external conferencing, cut monthly communications costs (paying for itself immediately), reduced travel needs, and improved call handling and employee productivity across all offices.

Great Ocean Road Real Estate

Brad Weetman

Finance Manager