Case Study: Taxi Stockholm achieves faster response times and efficient resource planning with Mitel

Taxi Stockholm Goes All-in With Mitel

Taxi Stockholm, part of the Svea Taxi Allians with 1,600 vehicles and about 22,000 rides per day, faced an outdated communications platform built for a pre-smartphone era that couldn’t handle multi-channel traffic or sudden surges in demand (e.g., mass commuter disruptions). The company needed a flexible, scalable system to improve staff and vehicle planning, speed up response times, and support modern booking channels like apps, web and email.

Taxi Stockholm implemented a Mitel solution centered on MiContact Center Enterprise with a redundant MiVoice MX-ONE private cloud, MiVoice Call Recording, Mitel InAttend, CMG contact management, PC phones and mobile extensions, and on-site support from Telenor Inpli. The new platform delivered more efficient staff and resource planning, automated reporting, faster response times, simplified case management, and easy scalability—so much so that partners have migrated to the same system and customers now ask which system they use because response times are noticeably quicker.

Taxi Stockholm

Charlotte Dettner

Director of Switchboard and Transport Management