Case Study: Hyatt Hotels Corporation achieves greater mobility, cost efficiency, and customer experience with Mitel

Hyatt Hotels Corporation - Customer Case Study

Hyatt Hotels Corporation, which manages luxury hotels and resorts worldwide, needed to modernize its communications system to support round-the-clock guest service, improve mobility, and reduce communications costs. Having worked with Mitel for 25 years, Hyatt turned to Mitel’s on-site business phone systems to help meet these demands and maintain the consistent, high-quality customer experience the brand is known for.

Mitel implemented a modern communications solution focused on mobility and ease of use, which improved integration across operations. As a result, Hyatt saw boosted productivity, reduced management overhead, improved cost efficiency and total cost of ownership, and a more reliable system that enhanced the customer experience.

Hyatt Hotel Corporation

Jeff Bzdawka

Senior Vice President of Global Hotel Operations