Case Study: Cosasco achieves seamless hybrid communications and increased productivity with Mitel SMBC cloud phone system

Cosasco needed a quick, seamless, and affordable way to move from their outdated on-premises phone system to a cloud solution that evolved with the changing workforce needs brought on by the 2020 pandemic

Cosasco, a corrosion-control solutions provider with operations in Los Angeles and Dubai, needed a quick, affordable upgrade after relocating to Dubai’s Silicon Oasis. Their legacy on-premises phone system couldn’t support the number of extensions or the hybrid/remote work model prompted by the 2020 pandemic, causing missed calls and lost opportunities.

Working with a technology partner, Cosasco moved to a Mitel cloud solution — Mitel SMBC with SIP trunking and the MiVoice Office mobile app — and prepared the network with managed switches and voice/data segmentation. The change streamlined communications across cloud apps, eliminated missed calls, boosted first-call resolution and employee productivity, and delivered a flexible, future-ready platform at an affordable cost.

Cosasco

Mark Smith

Business Unit Director