Case Study: Make-A-Wish America achieves unified mobile cloud communications and cost savings with Mitel

Make-A-Wish America - Customer Case Study

Make-A-Wish America, a national nonprofit with 62 local chapters and more than 27,000 volunteers, needed a modern, mobile-first communications system to support distributed employees (many working remotely) while keeping communications and travel costs low. Their existing premise-based, multi-vendor setup made rapid onboarding and seamless collaboration difficult.

Working with Mitel and Trans-West, Make-A-Wish deployed MiCloud, MiCollab and MiVoice Business to provide single-number reachability, unified messaging, and integrated audio/web conferencing on a cloud platform managed by a single administrator. The move reduced operational costs, sped repeatable chapter onboarding, standardized collaboration across all chapters, and improved overall efficiency and productivity while lowering the cost of launching new chapters.

Make-A-Wish America

Daniel Rivera

Manager of Technical Services