Case Study: Libro Credit Union prevents downtime and improves voice quality with Mitel MarWatch and MiVoice Business

Libro Credit Union - Customer Case Study

Libro Credit Union, a 70‑year‑old financial services cooperative in Ontario with 31 branches, needed to protect its strong customer service reputation by preventing network and voice disruptions. They required tools to detect and fix issues quickly, centralized remote access for troubleshooting (including support from their Mitel channel partner), and detailed voice‑quality data to pinpoint problems faster.

Implementing Mitel MarWatch fault & performance management and MiVoice Business gave Libro proactive monitoring, secure remote device access, and granular voice‑quality and SMDR data. As a result, network and voice issues are caught and resolved before downtime, troubleshooting is faster and simpler, and MiVoice backups (configurations, call history and embedded voicemail) deliver greater reliability and peace of mind.

Libro Credit Union

Doug Roswell

Banking Systems and Telecommunication Analyst