Case Study: American Waterways Operators achieves centralized, feature-rich, cost-effective IP communications and increased productivity with Mitel

American Waterways Operators - Customer Case Study

American Waterways Operators (AWO), the national trade association for U.S. tugboat, towboat and barge operators based in Arlington, VA, faced an aging phone system that lacked features, required heavy maintenance, and limited bandwidth and mobile flexibility across its regional offices. AWO sought a cost-effective, feature-rich communications platform that would converge voice and data and make moves/changes and remote work easy.

AWO implemented Cavalier’s IPeer hosted IP‑PBX with Metaswitch call control, Aastra SIP phones, CommPortal and features like visual voicemail, click‑to‑dial, Outlook integration, and call forwarding, supported by bonded T‑1s, a redundant SONET ring and dynamically allocated bandwidth. The turnkey solution eliminated upfront CapEx, simplified administration, enabled voicemail-to-email and remote preference updates, improved staff productivity and accessibility, and delivered reliable, scalable service with responsive support.

American Waterways Operators

Jayson Larner

Coordinator Information Technology and Training