Case Study: Six Payment Services achieves guaranteed QoS and 24/7 resilient unified communications with Mitel

Six Payment Services - Customer Case Study

Six Payment Services, a Luxembourg‑based card transaction manager with offices across Europe and the US, needed a modern, always‑available telephony platform to support its 24/7, multinational customer operations across 29 countries. Legacy PBX systems and incompatible site infrastructures prevented centralised management, limited employee mobility and drove up intersite communication costs, so the company sought a decentralised, virtualised VoIP solution that guaranteed resilience, unified communications and flexible remote working.

The firm deployed a Mitel virtualised communications platform—MiVoice Business controllers, IP phones, MiCollab softphone and mobile clients, MiContact Center, conferencing and border gateway teleworker services—delivering a harmonised, resilient and centrally managed voice infrastructure. The rollout enabled hot‑desking, full mobility, built‑in conferencing and advanced reporting, cut intersite calling costs beyond the initial 25% target, ensured 24/7 customer service, simplified administration and is projected to pay back the investment within three years.

Six Payment Services

Benoît Collet

Director of IT