Case Study: Valley ENT achieves cost-effective mobility and greater patient accessibility with Mitel Series X

Powerful communications solution provides cost-effective mobility for Valley ENT medical practitioners and greater accessibility for patients

Valley ENT is Arizona’s largest ear, nose and throat practice, with 14 offices across the Phoenix and Tucson regions, about 150 staff and 26 providers. Rapid growth exposed limitations in their legacy telephone network: hundreds of missed calls weekly, an increasingly mobile workforce spread across multiple sites, and escalating costs from multiple mobile and voicemail services.

Valley ENT implemented Mitel Communications Director with Series X mobility applications (via TransWest), enabling hot desking, personal ring groups, a single centralized mailbox, and outbound calls that display the business extension on any device. The result: cost‑effective mobility and lower long‑distance charges, improved first‑contact resolution and patient responsiveness, higher clinician productivity and simpler onboarding for new locations — plus measurable operational savings and always-on accessibility, even in remote clinics.

Valley ENT

George Smaistrla

Chief Executive Officer