Case Study: Anthony Gold Solicitors cuts inter-site call costs and boosts productivity with Mitel

Realised it needed to review its telephony infrastructure as inter-site call traffic was increasing significantly

Anthony Gold is a well-established London law firm with three offices that found its telephony costs and inter-site call traffic rising as each site ran a different phone system. The firm needed a centralized solution to manage, program and configure communications from one location while cutting rising inter-site call and maintenance costs.

The firm deployed a MiVoice Business solution with Windows Operator Consoles, unified messaging and voicemail across all three sites in under 10 working days, enabling centralized administration and receptionist-led call handling for all branches. The rollout streamlined inter-office communication (including fax-to-Outlook), allowed calls to be transferred over the internet to reduce call charges, improved staff productivity and supported further expansion with additional IP phones.

Anthony Gold Solicitors

Phil Mulley

IT Manager