Case Study: Wauconda CUSD 118 achieves standardized district-wide communications and faster teacher onboarding with Mitel MiCloud

Wauconda CUSD 118 - Customer Case Study

Wauconda Community Unit School District (CUSD) 118, a six-school K–12 district in Wauconda, IL serving about 600 users, faced fragmented legacy communications systems that made information sharing difficult. Some schools lacked voicemail and new teachers waited days for phone and email services, putting strain on limited IT resources and prompting the need for a centralized, scalable solution that qualified for E‑Rate funding.

The district deployed Mitel’s MiCloud platform with MiVoice 5360 and 5304 IP phones to standardize communications across all schools. The rollout was completed in under six months, delivering a consistent, easy-to-use experience, improving staff and parent collaboration, enabling new teachers to have phone, voicemail and email from day one, and qualifying for an 80% E‑Rate reimbursement in 2015.

Wauconda CUSD 118

Scott Cittadino

Assistant Superintendent of Technology