Case Study: City of York Council achieves converged voice and data, lower communications costs and remote working with Mitel

City of York Council converges voice and data networks with Mitel

City of York Council, which serves a population of about 184,000 with 5,500 staff, needed to replace a costly, stand-alone analog phone system so it could converge voice and data, support home-workers and simplify the merger of 37 sites. The legacy setup left staff deskbound, made moves/adds time-consuming for telecoms, and forced remote workers to rely on expensive mobile calls.

The council deployed Mitel MiVoice Business, MiContact Center, the Mitel Teleworker Solution and 2,500 MiVoice IP phones integrated with its Cisco data network. The move delivered toll‑free inter-site calling, centralized communications, lower operating and relocation costs, office‑like remote access for teleworkers and new capabilities (video/audio conferencing, presence and contact-center services), positioning the council to consolidate sites and expand citizen services.

City of York Council

Roy Grant

Head of IT Operational Services