Case Study: Hedin Bil achieves seamless, responsive call handling and improved customer satisfaction with Mitel MiCloud Telepo

Heden Bil - Customer Case Study

Hedin Bil is a full-service car dealership group operating in Sweden and Norway for over 30 years, with 97 locations and roughly 2,300 employees; in 2017 they sold more than 59,000 vehicles. Managing communications across two countries and around 600,000 monthly calls created a need for a simple, seamless solution to reduce missed calls and improve call handling.

By deploying MiCloud Telepo for Service Providers, Hedin Bil streamlined employee and customer communications, dramatically improving call handling and responsiveness so every call is answered even during peak times. The result was easier daily use for staff, fewer missed calls, and higher customer service levels and satisfaction.

Hedin Bil

Bo Westberg

CIO