Case Study: Weber State Credit Union achieves a scalable, integrated VoIP contact center and improved member service with Mitel

Weber State Credit Union - Customer Case Study

Weber State Credit Union, a 60-year-old, full-service Utah credit union with over 10,000 members, faced an end-of-life phone system that couldn’t scale or be managed in‑house. The legacy platform made adding agents and handsets costly and time-consuming, and the credit union needed robust reporting, IVR and Symitar integration, and advanced contact-center capabilities to support growth and remote work.

Weber State Credit Union deployed Mitel unified communications — including VoIP, Mitel Enterprise Contact Center, IP phones, Mitel Communicator, a mobile app and switches — and integrated it with Symitar and IVR. The six-week rollout delivered improved real-time and historical reporting, auto‑pop member data for agents, easier administration, strong remote‑worker support, zero downtime, faster member service and reduced staffing needs.

Weber State Credit Union

Ben Christensen

Vice President and Chief Information Officer