Case Study: Colerain Township reduces costs and boosts efficiency with Mitel

Ohio Township Trims Budget, Boosts Efficiency with Mitel

Colerain Township, Ohio (pop. ~65,000) was operating an expensive, outdated analog/Centrex phone system across eight government locations that caused busy signals, limited voicemail capacity, no call recording or inter-office conferencing, and rising maintenance costs — in short, a communications setup that wasted staff time and frustrated residents.

The township deployed the Mitel 3300 Communications Platform and Mitel Application Suite (Teleworker, Audio Web Conferencing, Unified Communicator Mobile, NuPoint Unified Messaging) over its existing fiber, yielding clear cost savings, better citizen access (DID, caller ID, no busy signals), improved employee productivity, telework and mobile reachability, and web conferencing for meetings and training — a tailored solution that modernized communications and reduced travel/time expenses.

Colerain Township

Frank Birkenhauer

Assistant Township Administrator