Case Study: College of William & Mary achieves modern, resilient campus communications and E911 compliance with Mitel

College of William & Mary - Customer Case Study

The College of William & Mary, one of the nation’s oldest universities, was operating a 30-year-old PBX from the 1980s that had become unreliable, costly to maintain with scavenged parts and third-party technicians, and out of step with E911 emergency-location requirements. Concerned about outages and seeking a redundant, easy-to-manage, next-generation communications platform, the college issued an RFP to replace the aging system.

William & Mary deployed a Mitel Unified Communications solution — including Mitel Voice Switches, Mitel Communicator, Enterprise Contact Center and more than 3,000 IP telephones (3,700 licenses) plus an E911 Gateway — on a distributed, N+1 redundant architecture. The new system provided intuitive desk phones and a desktop softphone, voicemail-to-email, built-in conferencing, faster call handling, improved manageability and high availability, streamlining workflows and boosting campus productivity while meeting emergency-communication mandates.

College of William & Mary

Courtney Carpenter

CIO