Case Study: Feefo achieves 50% cost savings and improved customer service with Mitel MiCloud Connect

Feefo simplifies customer communications with Mitel

Feefo, a platform used by more than 4,000 businesses to collect verified customer reviews and insights, faced a communications bottleneck: a legacy phone system with limited features, no integration options, poor call quality and accessibility that hampered customer support and couldn’t scale with the business or support remote working.

Working with Vohkus, Feefo deployed Mitel MiCloud Connect for 120 users across three sites, providing a full unified communications suite—audio/web conferencing, mobility and hot desking, call recording, auto attendant and CRM integration with Microsoft Dynamics. The move cut telephony costs by 50%, improved call quality and reporting, boosted staff adoption and productivity, and delivered a more reliable, feature-rich customer experience.

Feefo

Andrew Mabbutt

CEO