Case Study: CMC Technology Group achieves proactive 24/7 network monitoring and faster issue resolution with Mitel Premium Software Assurance (MarWatch)

CMC Technology Group and Mitel Premium Software Assurance

CMC Technology Group, a Mitel Silver Exclusive Partner and the largest Maine‑owned solutions provider, previously recommended Mitel’s Premium Software Assurance only for mission‑critical customers (hospitals, schools) because it provided updates and 24/7 support. CMCTG wanted an easier, more proactive way to monitor and manage the performance of customers’ on‑premise Mitel systems to prevent outages and ensure service quality.

When Mitel added MarWatch (fault and performance management SaaS) to the Premium Software Assurance entitlement, CMCTG adopted the subscription for all customers. MarWatch provides 24/7 monitoring, real‑time alerts, secure remote access, active testing and reports; the simple setup let CMCTG deliver a complete monitoring solution, demonstrate clear value to customers, and prevent network issues from impacting operations (as confirmed by a Sebasticook Family Doctors testimonial).

CMC Technology Group

Mike Pratt

CMC Technology Group