HCL B2B Case Studies & Customer Successes

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Over the past decade, HCL has been one of the fastest growing technology companies not only in India but in the world – even during the depths of the economic downturn. HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients. Leveraging an extensive global offshore infrastructure and a network of offices in 31 countries, HCL provide holistic, multi-service delivery in such industries as financial services, manufacturing, consumer services, public services and healthcare.

Case Studies

Showing 256 HCL Customer Success Stories

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Advanced Memory Manufacturing Company achieves improved forecast accuracy and reduced planning cycle time with HCL's SAP APO & ECC

Aerospace leader unlocks business value and global Dynamics 365 rollout with HCL

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American Leading Casino and Resort Operating Company achieves a centralized Testing Center of Excellence and 11% testing cost reduction with HCL

American multinational networking equipment company achieves improved product quality and reduced field defects with HCL’s Phase Containment solution

Transforming To Managed Services With ALT ASM

American Soft Beverages (Non-Alcoholic) Drink Company - Customer Case Study

American Speciality Retail Group achieves omni-channel inventory visibility and 5× faster multi-channel fulfillment with HCL

An International Publishing Company achieves significant incident reduction and improved customer experience with HCL

APAC-Based Petrochemical Giant achieves 35% PM productivity boost with HCL EPMO solution

One of Australia’s Big Four Banks achieves customer‑centric credit risk insights and substantial cost savings with HCL

Australia’s Leading Provider Of Integrated Financial Services achieves faster time-to-market and greater agility with HCL's BSIP

Australian Multi-National Bank achieves 80% faster time-to-market and 40% reduced operational costs with HCL Digital Asset Migrator

Auto Mutual Insuring Company achieves enterprise-wide digital claims transformation and minimized downtime with HCL's OnBase migration

Avago Technologies achieves industry-leading 1.34% IT budget with HCL infrastructure outsourcing

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Bank of Ireland achieves standardized customer interactions and regulatory‑compliant complaints management with HCL

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Bekaert achieves smoother, more reliable IT infrastructure and flexible outsourcing with HCL

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Broad Range Of Financial Services Providing Bank achieves end-to-end channel transformation and enhanced customer experience with HCL

US-based Clinical Laboratory Provider achieves 70% faster database conversions and $2.6M+ value with HCL

Leading Construction & Property Group achieves enhanced customer experience and streamlined support with HCL (Appian BPM & OSB)

Dex One achieves digital transformation and major cost savings with HCL

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Endo Pharmaceuticals achieves a scalable, cost-effective open-innovation network to develop its medical device portfolio with HCL

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Engineering Organization - Customer Case Study

Europe-based Global Investment Bank achieves greater transparency, efficiency and control of market risk limits with HCL's Limits Management System

Europe-Based Global Integrated Logistics Provider achieves a consistent, responsive UI and reduced development costs with HCL

One Of The Europe’s Largest Global Life & Annuity Insurer - Customer Case Study

Europe’s Leading Telecom Operator Partners With HCL To Stay Ahead Of The Competition

European Multi-National Utility Player achieves 3x revenue growth and end-to-end paperless waste management with HCL

For‑profit community group (37M members aged 50+) achieves a unified digital platform and data‑driven marketing value chain with HCL’s CEP

Fortune 100 Financial Services Organization achieves proactive data quality management with HCL

Fortune 50 Integrated Energy Company achieves integrated SAP and retail-to-accounting interface with HCL

Fortune 500 British Multinational Pharmaceutical And Healthcare Company achieves risk mitigation and accelerated time-to-market with HCL

Fortune 500 Multinational Corporation boosts online ad monetization with HCL self-service BI

Fortune 500 pharmaceutical and healthcare company reduces reputational risk, improves quality and cuts costs with HCL's SAP Testing Center of Excellence

Fortune 500 Restaurant Chain achieves best-in-class scalable POS data management and faster time-to-market with HCL

HCL’s Self-Service BI Solution Improves The Conversion Rate For Fortune 500 Software Major In The US

FORTUNE® 500 Financial Services Company achieves 60% less effort migrating to a next-generation digital platform with HCL’s Digital Asset Migrator (dAM)

HCL Helps A G1000 Publishing Conglomerate Achieve Its Content Transformation And Consumer Centric Agenda

HCL Enhances Business Agility And Responsiveness To Increase The Win-Rate For New Business Prospects

Giant Telecommunications Provider achieves 23% reduction in defect occurrence with HCL's Intelligent Sustenance Engineering (ISE)

Global Aircraft Manufacturer - Customer Case Study

Global Aluminum Manufacturer Company - Customer Case Study

Global Biotechnology Company achieves streamlined laboratory processes with HCL LIMS solutions

Global Canadian Bank achieves faster turnaround and streamlined project & financial reporting with HCL (CA Clarity PPM v13)

Global CPG Enterprise achieves IT operations simplification and up to 50% reduction in manual intervention with HCL DRYiCE

Global CPG Enterprise achieves lower IT operating costs and unified AMS & IMS delivery with HCL

Global CRO Pharmaceutical company - Customer Case Study

Global Electronic Security Equipment Manufacturing Company - Customer Case Study

Global German Telecom Service Provider achieves transformed web content management and 1,000 new customers/day with HCL

Global Healthcare Company achieves 25% cost reduction, operational efficiency and improved customer experience with HCL's omni-channel B2B hybris solution

Global Healthcare Organization achieves 27% improved device uptime and reduced field-visit costs with HCL's IoT WoRKS

Global Insurance Company achieves 40% revenue increase through multi-channel distribution with HCL

FINREP Implementation For A Global Investment Bank In APAC

Global Leader In Embedded Processing Solutions - Customer Case Study

Global Leader In Flash Memory Storage Solutions achieves 21st-century digital transformation and improved customer experience with HCL

Global Life & Annuity Insuring Company achieves 24-hour delivery to Solvency II internal model (from 3–5 weeks) with HCL

Consolidated Applications Resulted In 40% Savings In Operation Cost

Global Mass Media Company reduces time-to-market by 30% with HCL's cross-platform content app

Global Medical Devices Company achieves safer, faster women's healthcare device design with HCL

Global Mining Organization - Customer Case Study

Global player in the entertainment industry achieves lower operational costs and increased ROI with HCL's CMS solution

Global Provider of Integrated Financial Services achieves 15% increase in business approval cases with HCL's Accelerated Underwriting

Global Provider of Integrated Financial Services achieves cost-per-policy reduction and major operational efficiencies with HCL

Global Research-Driven Pharmaceutical Company - Customer Case Study

Global Supplier of Office Products and Services achieves 98%+ order resolution and resilient service-request handling with HCL

Increasing Profitability For A Global Supply Chain Management Company

Global Transport Provider achieves streamlined HR and 33% improved quality of hire with HCL's Oracle Taleo implementation

Incredible Gaming Experience With Absolute Efficiency

Highly Rated Auto Mutual Insurer achieves streamlined, cost-efficient claims processing and 35M-image migration with HCL's OnBase solution

Holding Company Of The Leading Banking Group - Customer Case Study

IDC Health Insights - Customer Case Study

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Independent Licensee of the Blue Cross Blue Shield Association achieves ICD-10 compliance and clinical and payment neutrality with HCL's ICD-10 tool suite

India’s Leading Entertainment Brand boosts viewer collaboration and cuts web management costs with HCL

Industry Leader in Data Center Networking Solutions achieves 30% reduction in Total Cost of Ownership over 3 years with HCL

International Oil And Natural Gas Service Company achieves tax transformation, predictive cash‑flow forecasting and $600M capital efficiency with HCL

Lafarge achieves IT-business alignment and major operational savings with HCL

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Large Banking and Financial Service Provider achieves reduced operational costs and global shared‑services control with HCL

Large Manufacturing Company achieves 30-day-to-4-hour server provisioning and data center consolidation with HCL's DRYiCE MyCloud

Large Publishing Conglomerate - Customer Case Study

A Large US Healthcare Service Provider Propels 23% Increase In Cash Flow Management With HCL’s ALT RCM Solution

Largest Airline Carrier Company achieves modernized global supply chain and faster AOG turnarounds with HCL Mobility Solutions

Largest Carriers Of Workers Compensation Insurance Company achieves faster claims processing, reduced litigation and 50% lower IT support costs with HCL

Largest Combination Utility Company achieves $150K savings and streamlined application quality with HCL

Largest Financial Services Group achieves a unified Single Customer View and automated global CRM with HCL

Largest Global Banking And Financial Services Company achieves exhaustive, sub-day risk scenario regression testing with HCL

Largest Logistics Service Providing Company achieves USD 5.4M annual savings and accelerated IT transformation with HCL

HCL Helps A Large Pharmaceutical Company Create A Centralized Repository For Projects And Resources

Largest Provider of Energy Infrastructure in North America achieves on-time quarter close and enterprise-wide planning & consolidated reporting with HCL

Largest Security Software Product Company achieves 120% response-time improvement and streamlined quote-to-order with HCL

One of the Largest Telecommunications Companies in the USA achieves faster, actionable customer insights with HCL's next-gen data platform

Largest Waste Management Company Drives Fleet Operations On HCL Mobility Solutions

Leader In Software Services, Information And Connectivity Solutions - Customer Case Study

Leading American Diagnostics Company achieves defect-free, timely project delivery and reduced test execution time with HCL

Leading American Insurance Firm achieves 50% lower reporting costs with HCL's Social Analytics Solution

Leading Asset Management Company achieves 60% test automation and streamlined QA with HCL

HCL’s Service Virtualization Helps Leading Australian Bank Save Aud 3 Million

Leading Beer Company in the U.S. achieves 33% incident backlog reduction, 20% faster MTTR and major incident reductions with HCL

Leading American Beverage Company achieves better user experience and greater efficiency and productivity with HCL

HCL Generated Savings Worth $680,000 By Managing The Service Virtualization Coe For A Leading British Bank

Leading Business-Jet Company Improves Sales Efficiency With HCL Mobility Solutions

Leading Communication Service Provider achieves 92% incident reduction and improved customer experience with HCL

AML Norkom Implementation For A Leading Consumer Bank

Leading Departmental Store Chain achieves seamless multi-channel retailing and expanded e-commerce with HCL

Structured Process Flow For A Leading Devices Manufacturing Client With LIMS Product Suite

HCL Helps A Leading Drug Manufacturer Adopt Cloud And Convert Capex To Opex

Leading E-Commerce Solutions Provider - Customer Case Study

Leading Educational Assessment Company - Customer Case Study

HCL Helped A Leading Emr Provider Establish A New Line Of Business With Revenues Of $100 Million

Leading European Financial Services Company achieves 28% cost savings and a Single Customer View with HCL

Leading European Financial Services Firm achieves 10,000+ first-week downloads and enhanced customer experience with HCL's Wonen mortgage app

Leading European Speciality Retailer achieves reduced inventory costs and minimized stock‑outs with HCL

Leading F500 Hospitality - Customer Case Study

Leading German Bank achieves 18% testing cost reduction and improved platform stability with HCL Managed Test Services

Leading Global Aircraft Design and Manufacturing Company achieves best-in-class service experience and rapid predictive maintenance with HCL

Leading Global Airline Operator In APAC - Customer Case Study

HCL’s Transformational BI Solutions Enable Leading Global Consumer Goods Company To Achieve Business Excellence

Leading Global Engineered Materials Company achieves $1.2M IT cost savings and streamlined acquisition integration with HCL

Leading Global Entertainment Content Company achieves 75% reduction in content turnaround time with HCL

Leading Global Food Service achieves 60-80% faster website launches and zero-IT campaign updates with HCL

Leading Global Healthcare Company Maximizes Benefits Using HCL’s LIMS Services

HCL Helps A Global Furniture Retailer Rejuvenate Its Supply Chain Using JDA Supply Chain Solutions

Leading Global Information Services And Publishing Company achieves 30% productivity improvement and cost optimization with HCL

Leading Global Manufacturer Of Elevators, Escalators And Automatic Doors achieves supply chain and systems optimization with HCL

Leading Global Office Automation Vendor achieves 40% faster go-to-market with HCL's global IoT service-delivery platform

Leading Global Specialty Chemicals Company achieves $24M+ in IT savings and transforms IT operations with HCL

Leading Global Transaction Technology Provider achieves high ATM availability and reduced downtime with HCL's ATM Kiosk Management Platform

Leading Healthcare Products Manufacturing Company achieves seamless user experience, unified intranet and boosted employee collaboration with HCL

Leading Home Furnishings Retailer achieves enhanced order quality and near-real-time order visibility with HCL

Leading Insurance Provider achieves 45% operating-cost reduction with HCL's employee benefits management solution

Leading Inter-Dealer Money Broker achieves 75% faster regression testing and 40% cost savings with HCL automation testing

Leading International Airline achieves 50% application reduction and 30%+ IT savings with HCL Prizm®

HCL Helps A Leading International Tobacco Manufacturer With Global Mobility Solutions

HCL Helps A Leading Investment Bank In Increasing The Application Efficiency Through Quality Assurance

Leading Japanese Manufacturer Of Automobile Instruments And Automation Appliances achieves 90% reduction in testing time with HCL's eDAT

Leading Legal, Business Research, And Risk Management Company achieves powerful social media analytics and improved brand monitoring with HCL

Leading Marketer Of Dairy-Based Food Products - Customer Case Study

Leading Mobile Communications Firm slashes maintenance costs ~70–80% and cuts server-side code footprint 10–15% with HCL’s SharePoint 2013 modernization

Leading Multi-National Office Automation Company - Customer Case Study

Leading Multinational Dairy co-operative achieves 14% support cost savings and optimized 30:70 onsite–offshore model with HCL Lean ASM

Leading Network Equipment Manufacturing Company achieves 4.5% productivity gain with HCL's Intelligent Sustenance Engineering (ISE)

Leading North American Multi-Line Insurance Company achieves faster planning cycles, improved forecast accuracy and a single source of truth with HCL's SAP BPC implementation

HCL Enables Greater Productivity & Better HR Management For A Leading Pharmaceutical Major

Leading Player In The Regulated Lottery Market - Customer Case Study

Leading Player in the Regulated Lottery Market achieves $2B revenue, 15% transaction uplift and 10% TCO reduction with HCL's Enterprise Series platform

Leading Printing Systems Manufacturing Company achieves a global supply chain makeover and 36% annual support cost savings with HCL

Leading Producer of Flavoured Beverages achieves 70% incident reduction and 98% customer satisfaction with HCL managed services

Leading Professional Training Academy achieves 25% faster admissions and scalable, workflow-driven campus solution with HCL

Leading Property And Casualty (P&C) Speciality Insurance Company achieves 50% reduction in testing effort and cost with HCL

Leading Provider of Commerce Technologies achieves unified omnichannel customer experience and boosted sales with HCL

Leading Provider Of Commerce Technologies achieves enhanced WMS‑Storefront integration and significant cost savings with HCL

Leading Provider of Commercial Transportation achieves 50% improvement in business control and enhanced user experience with HCL

Leading Provider Of Document Management Solutions In EMEA - Customer Case Study

A Leading Ecommerce Provider Increases Site Traffic And Sales With The Help Of HCL’s Solution

Leading Publisher Of Science And Health Information - Customer Case Study

Leading US Retailer achieves unified customer hub and real-time single view of 250M+ customers with HCL

Leading Security Exchange in APAC achieves centralized real-time reporting and high-volume trade processing with HCL

HCL Helps A Leading Security Technology Company Optimize Its Testing And Streamline Quality Assurance

Leading Specialty Retailer for Fashionable Women's Clothing achieves faster multichannel fulfillment and increased sales with HCL

HCL Helps The Customer Get The Most Out Of IT Operations By Extending Support Through Managed Services

Leading Stock Exchange Firm In APAC achieves improved efficiency and consistent corporate branding with HCL's SharePoint 2010 Collaboration Services

Leading Sunglasses Manufacturer and Retailer achieves successful global site launch and scalable e-commerce with HCL

Leading Supplier Of Process Control And Yield Management Solutions - Customer Case Study

Leading Supply Chain Company achieves enhanced adaptability and cost savings with HCL

Leading Telecom Company in Belgium achieves reduced high-priority incidents and improved mobile voice continuity with HCL

HCL Helps A Telecom Client Save USD Two Million By Revolutionized Testing And Enhanced Efficiency

Leading UK Bank achieves unified customer view and global CRM transformation with HCL

Leading United Nations Agency (UNHCR) achieves seamless transition to PeopleSoft with HCL

Leading Universal Bank achieves faster regulatory compliance and reduced costs with HCL's migration of compliance, legal & registration applications

Leading US-based online shopping company achieves 50% reduction in testing efforts and faster time-to-market with HCL

Leading US-Based Women’s Fashion Retailer achieves multi-channel order management and 50% faster fulfillment with HCL

Leading US Diagnostics Company achieves 80% reduction in regression testing effort with HCL

Leading US Telecom Player protects market share and maintains high customer satisfaction with HCL

Real-Time Operational Analytics And Reporting Implementation For A Leading US Telecom Provider

Reduction In Performance Issues And Enrich Customer Experience For A Leading Us Telecom Services Provider

HCL Helped A Leading Utility Company To Reduce Headcount By 15% And Unplanned System Outages By 80%

Logistics & Global Supply Chain Management Solutions achieves 60% reduction in customer on-boarding time with HCL

Financial Services Major Achieves 60-70% Reduction In Service-Level Outages

Major Utilities Company transforms customer experience and reduces MTTR with HCL DRYiCE IT automation

Malaysian Oil and Gas Firm achieves streamlined project management and real-time, role-based visibility with HCL

Market-Leading Global Information Services Company achieves major cost reduction and Global Shared Services transformation with HCL

Business Aligned IT Transformation For A Leading Business Information Services Company

Media Planning and Buying Agency achieves 30% higher campaign effectiveness and 40% reduction in invoice processing effort with HCL

Mid-Market Departmental Store Chain in Australia achieves scalable omnichannel eCommerce and 40% throughput improvement with HCL

Fortune 500 Multi-Line Health Care Enterprise achieves ICD-10 compliance and payment neutrality with HCL's proprietary ICD-10 tool suite

Multi-National Mining Organization - Customer Case Study

Multinational Automobile Manufacturer - Customer Case Study

Multinational Financial Services Company achieves $1M annual savings and 35–40% faster time-to-market with HCL

HCL Helps A Multinational Pharmaceutical With Accelerating Mobile Apps For Quicker Benefits Realization

Multi-Channel API Platform Development For A Leading U.S. Telecom Provider

News UK’s Journey To The Cloud With HCL

Non-Profitable, Non-Partisan Organization achieves $1.2M+ savings and 24/7 operational resilience with HCL Integrated Program Management

Office Automation Product And Services Company achieves 40% faster time-to-market and $100M cost savings with HCL's Replenishment Management Solution

Leading Oilfield Services Company boosts user productivity and cuts development waste with HCL UX & Process Transformation

One of the Largest Department Stores in the UK achieves 80% online sales growth and 50% lower fulfillment costs with HCL

Ovum - Customer Case Study

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Ovum - Customer Case Study

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Pay Station Manufacturer Company - Customer Case Study

Privately Held Swedish Furniture Retailer achieves 96.3% service levels and 20% fewer incidents with HCL managed supply-chain services

Provider of Annuities and Life Insurance Policies in the US achieves end-to-end integration and improved underwriting efficiency with HCL

Collaborative Engagement To Launch New Product In Record Time With Reduced Cost

Provider Of Annuities, And Life Insurance Policies In US - Customer Case Study

HCL Enables Multi-Device Application Development And Release

Research-Based Biopharmaceutical Company achieves reduced maintenance effort and improved operational productivity with HCL's WCM (Adobe AEM)

Sasol achieves IT transformation and cost savings with HCL

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Second‑Largest Retailer in the World achieves proactive R10 monitoring and reduced support costs with HCL

Singapore-Based Global Bank achieves real-time issue tracking and reduced manual effort with HCL

HCL Helps In The Consolidation Of WMS For A Specialty Big Box Retailer

Swiss Multi-National Pharmaceutical Company Creates Value Through HCL’s GLIMS Services

The World’s Leading Music Company - Customer Case Study

Tier–1 Global Communication Service Provider achieves transformed, scalable web content management and improved customer experience with HCL

Tier–1 Global CSP Provider achieves transformed telecom application support, reduced ASM costs and improved customer experience with HCL

Enabling Business Transformation Through Digital

One Of The Top 3 National Providers Of Wireless Voice, Messaging, And Data Services - Customer Case Study

U.S. Based Integrated Logistics Provider - Customer Case Study

A Leading Pharmaceutical Company Achieves 99.997% Accuracy In Payroll Admission With Help From HCL’s Solution Portfolio

UBM achieves faster digital publishing and major cost reductions with HCL's design-to-fulfillment platform

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UK Based Communications Service Provider - Customer Case Study

UK Based Telecom Service Provider - Customer Case Study

UK-based multinational retailer achieves unified omni-channel experience and BOPIS with HCL's Distributed Order Management

UK’s leading foreign exchange supplier achieves rapid mobile innovation and cost savings with HCL’s API platform

One Of The UK’s Leading Specialists In Pensions And Employee Benefits - Customer Case Study

Unilever achieves error-free order processing and major cost savings with HCL Operational Control Center

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US Based Food Services Distributor achieves 200% faster mobile transactions and 25% cost savings with HCL

US-Based Law Information and Medical Journal Publisher achieves consolidated business processes and enterprise project visibility with HCL

US Based Marketing Organization - Customer Case Study

US-based national provider of wireless voice, messaging and data services achieves rapid partner onboarding, sub-10-minute activations and 5-minute annual downtime with HCL's Retail Service Platform

US-Based Wireline Telecom Operator achieves faster lead-to-cash and reduced time-to-market with HCL

US-Based Financial Services Company achieves 85% defect reduction and 50% faster time-to-market with HCL

US-Based Globally Integrated Logistics Provider With Worldwide Operation - Customer Case Study

US-Based International Financial Institution achieves 75% faster time-to-market and 23% higher website traffic with HCL's digital experience solution

US-Based Multinational Automobile Manufacturer achieves 25% vehicle performance boost and 30% higher customer satisfaction with HCL's Cloud-Enabled Remote Vehicle Diagnostic

US-Based Specialty Retailer Of Women’s Fashion And Accessories achieves improved cross-channel customer experience and increased sales with HCL

HCL Shifts A Telecom Provider’s Applications To An Agile Platform

USD 106 Bn Global Broadband And Telecommunications Company - Customer Case Study

Verizon achieves operational excellence and rapid FiOS interactive application certification with HCL’s Managed Services Delivery Model

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VicRoads achieves enterprise transport analytics and self‑serve traffic insights with HCL

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Woolworths Limited achieves HR transformation and 99.5% on-time payroll with HCL Technologies

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HCL Helps A World Leading Media Content Provider Gain Operational Excellence And Transform Customer Experience

World-Class Manufacturer Of Aircrafts achieves maximum asset uptime with HCL Predictive Maintenance Analytics

World's Largest Chain of Quick Service Restaurant achieves up to 60% faster time-to-market and significant website cost reduction with HCL

One of the World's Largest Financial Services Organizations achieves a centralized, scalable SOA platform with HCL

World's Leading Provider of HR Solutions achieves IT consolidation and $10M cost savings with HCL

One of the World's Largest Automotive Suppliers achieves enhanced reporting and improved user experience with HCL

World’s Largest Casino Operator boosts operational efficiency and cuts operating costs by 25% with HCL

One Of The World’s Largest Life Insurance And Pension Group - Customer Case Study

World’s Largest Multinational Pharmaceutical Company achieves a Global Mobile Apps Factory and faster app launches with HCL

HCL Leads Digital Transformation Initiative For The World’s Leading Food Services Retailer

World’s Leading Home Furnishings Retailer achieves near‑real‑time supply‑chain visibility and improved order accuracy with HCL

World’s Leading Interactive Gaming Service Provider achieves a digitized, globally deployed gaming platform with HCL

World’s Leading Music Company achieves 25-30% Opex savings and operational excellence with HCL

World’s Leading Telecom Giant achieves 2.25x throughput and sub-1s response times with HCL

One of the World's Leading Telecom and Media Companies achieves operational excellence and customer experience transformation with HCL

HCL Integrates Ecommerce For Premier Measurement Company

HCL Boosts Sales Productivity Through Mobility And Added Features Into Its Sales Platform

World’s Second Largest Food Service Company - Customer Case Study

World's Second Largest Food Service Company achieves platform transformation and $5M YoY savings with HCL

World’s Second Largest Pharmaceutical Company achieves 40% digital-operations cost reduction and $5,000/site savings with HCL's PXM digital experience platform

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