Case Study: Global Electronic Security Equipment Manufacturing Company improves ERP flexibility and support with HCL

Global Electronic Security Equipment Manufacturing Company - Customer Case Study

The client, a global electronic security equipment manufacturing company, faced significant challenges with its heavily customized Baan ERP platform, which it had used since 1990. HCL was engaged to help make the outdated system more flexible to handle increasing data volumes and to support pending critical projects. Key issues included a lack of documentation for custom processes and difficulties integrating the ERP with various third-party supply chain and planning tools.

HCL implemented an onsite-offsite support model to manage production and new project requests. Their solution involved fully documenting the Baan processes, phasing out inactive applications, and successfully integrating the ERP with the necessary third-party tools. This provided the client with continuity in service without business disruption, streamlined their system by removing inefficiencies, and ultimately reduced costs while improving quality in their outsourced IT environment.