Case Study: a world-leading music company boosts agility and cuts Opex with HCL Managed Services

The World’s Leading Music Company - Customer Case Study

The client, a world's leading music company, faced industry disruption from plummeting physical sales. To survive, it needed to transition from a traditional music seller to a global rights management company. This required strategic IT changes to reduce operational expenditure (Opex), improve operational excellence, and gain the agility needed for innovation, all within a flat IT budget. HCL was engaged as a partner to address these core challenges.

HCL implemented a total IT outsourcing managed services program, encompassing both application and infrastructure support. This solution was uniquely structured into "Run the Business" for operational support and "Change the Business" for innovation projects. HCL achieved significant results, including Opex savings of 25-30% and an 18% operational efficiency gain. These savings were reinvested into transformation initiatives, such as automating the digital supply chain to reduce time to market from four weeks to four days.