Case Study: Verizon achieves operational excellence and rapid FiOS interactive application certification with HCL’s Managed Services Delivery Model

Verizon - Customer Case Study

Verizon, a global leader in broadband, video and telecommunications, faced the need to accelerate delivery of FiOS interactive applications, improve code quality and certification turnaround, and reduce costs while scaling integrated, multi‑platform services. To meet these challenges Verizon partnered with HCL under a Managed Services delivery model to manage concept-to-deployment, systems integration and certification for FiOS interactive widgets and applications.

HCL implemented a production‑like Independent Test Lab in Chennai, an integrated ITL portal, automation and code‑quality processes, third‑party developer support and an asset‑as‑a‑service model. HCL’s solution enabled rapid widget rollouts (e.g., Olympic and Barbie), cut certification cycle times dramatically (automation reduced certification by ~62% and other improvements drove up to ~50% cycle‑time reduction), delivered a 30% faster time‑to‑market, flexible resourcing and lower total cost of ownership for Verizon.

Verizon