Case Study: World’s Second Largest Pharmaceutical Company achieves 40% digital-operations cost reduction and $5,000/site savings with HCL's PXM digital experience platform

World’s Second Largest Pharmaceutical Company - Customer Case Study

The second largest pharmaceutical company in the world, with 1,000+ Global Human Health (GHH) websites, faced heavy IT dependency, slow 3–4 month content publishing cycles, fragmented asset/user management, and high multi-lingual maintenance costs. To solve this, the customer engaged HCL to provide a scalable, robust digital experience platform (HCL’s Platform for eXperience Management — PXM, including Day Communiqué components).

HCL implemented PXM with 50+ reusable components, deployed and customized Day Communiqué to build and manage 100+ multi-lingual sites, added SSO, workflow-based approvals, QC/QA processes, and trained content authors. HCL’s solution reduced digital operations costs by up to 40%, cut time-to-market by 28%, shortened publishing cycles, and delivered approximately $5,000 savings per site, enabling faster rollouts and lower maintenance overhead.