Case Study: Largest Logistics Service Providing Company achieves USD 5.4M annual savings and accelerated IT transformation with HCL

Largest Logistics Service Providing Company - Customer Case Study

The client — one of the largest Logistics Service Providers and a non-asset-based supply chain management company with 310 offices and 230 logistics centers in 59 countries — faced a multi-layer IT transformation challenge to improve delivery services, reduce failures, unify platforms for agile future systems, and lower total cost of ownership. To meet aggressive targets (including positive ROI and large annual transformation benefits), the client engaged HCL to introduce agile methodologies and corrective actions from the root-cause analysis stage.

HCL implemented an agile-driven transformation across the business model, architecture and operating platform, leveraging SOA, BPM, MDM, PaaS/DevOps and a process-driven architecture to accelerate time-to-market and reduce costs. Over three years HCL delivered USD 5.4M in annual savings, reduced team size by 70%, cut network nodes from 44 to 7, shrank applications by ~80%, lowered servers from 1,200 to 800, and reduced incidents by 66%, while creating a centralized process repository.