Case Study: a leading F500 hospitality player boosts revenue optimization with HCL

Leading F500 Hospitality - Customer Case Study

The customer, a leading Fortune 500 hospitality player, faced challenges with an outdated and manual pricing system. Their revenue management was based on historical data and complex manual overrides from numerous sources, lacking the necessary consumer insights, high configurability, and critical performance for growth. To address these issues, the company partnered with vendor HCL, leveraging their services in modern application development, big data, and business analytics.

HCL implemented a solution by creating a new data architecture, developing a compatible UI and middleware, and adopting a web-services model for future expansion. This approach allowed for the seamless integration of new components with the client's legacy systems. The results were significant, with the business saving 5-7% in revenue leakage per property. This success prompted a global rollout to over 2,500 properties, impacting a combined yearly revenue of approximately $5.6 billion, and provided advanced analytics for better consumer insights and revenue optimization.