Case Study: a leading US telecom provider achieves real-time operational analytics and reporting with HCL

Real-Time Operational Analytics And Reporting Implementation For A Leading US Telecom Provider

The customer, a leading US telecom provider, required real-time visibility into its service platform health and operational performance, challenged by the vast amount of data generated by its systems. To address this, vendor HCL implemented a big data and business analytics solution centered on a Hadoop-based architecture to manage and process the large datasets.

HCL’s approach utilized a NoSQL database and Map-Reduce processing to derive key performance indicators, which were then presented through REST-based data services and custom visualization dashboards. The solution provided the telecom provider with on-demand operational visibility, proactive monitoring that uncovered defects, a better customer experience, and a reusable framework that reduced future design and development costs.