Case Study: Logistics & Global Supply Chain Management Solutions achieves 60% reduction in customer on-boarding time with HCL

Logistics & Global Supply Chain Management Solutions - Customer Case Study

The customer, one of the top 5 logistics and global supply chain management companies in the U.S., engaged HCL to consolidate a $100M transformation program that would migrate eight legacy freight-forwarding applications into a single modern global app instance. Their goals were to increase digital automation and transparency, boost productivity and customer satisfaction, and simplify disparate processes and data across global operations.

HCL implemented an API-enabled, real-time freight forwarding process and migrated the application landscape to a scalable private-cloud single-instance deployment with near–real-time data replication, responsive web/mobile UX, and a phased rollout across 90+ countries. HCL’s solution drove measurable impact: 60% reduction in customer onboarding time, 30% faster program deployment, 25% more effective transformation via extended support, 100% decommissioning of legacy systems, unified global processes and significant operating-cost efficiencies.