Case Study: Provider of Annuities and Life Insurance Policies in the US achieves end-to-end integration and improved underwriting efficiency with HCL

End-To-End Integration Across Value Chain, Improving Underwriting Efficiency

The customer, a provider of annuities and life insurance policies in the United States and part of one of the world’s largest financial institutions, needed to restructure toward a more customer‑centric model, speed product time‑to‑market, and improve underwriting efficiency using claims feedback. They engaged HCL as their transformation partner, leveraging HCL’s eBaotech General Insurance System and eBao COE tools to drive end‑to‑end integration and IT‑enabled process change.

HCL implemented a complete solution architecture with eBaotech at the core, integrated an advanced underwriting engine across 20+ internal systems and external data providers (including reinsurer GIC), and introduced straight‑through processing for new business, auto underwriting and claims. The HCL solution improved underwriting accuracy and risk‑adjusted decisions, reduced policy and claims turnaround, streamlined administration, and delivered measurable business outcomes—higher sales and customer loyalty, revenue growth, cost containment and improved ROI—backed by robust MIS and just‑in‑time reporting.