Case Study: a large US healthcare service provider achieves 23% higher cash flow with HCL's Alt RCM solution

A Large US Healthcare Service Provider Propels 23% Increase In Cash Flow Management With HCL’s ALT RCM Solution

A large US healthcare service provider was facing significant challenges with its revenue cycle, including rising patient self-pay debts, reduced reimbursements, a complex transition to ICD-10 coding, and a lack of cash flow predictability. These issues led to impaired patient satisfaction and rising operational costs. To address this, the provider partnered with HCL and implemented its ALT RCM solution, an automated toolbox designed to modernize the revenue cycle management process.

HCL's solution utilized predictive analytics and autonomic science to industrialize processes across payers and specialties. The implementation included intelligent denial analytics, real-time revenue forecasting, and robotic process automation. The results were substantial, including a 23% increase in cash flow, an 18% reduction in Days Sales Outstanding, and a 30% cut in administrative costs. Additionally, HCL helped achieve a 20% increase in patient satisfaction and a 32% reduction in rework for claims.