Case Study: Global Insurance Company achieves 40% revenue increase through multi-channel distribution with HCL

HCL Helped Global Insurer Increase Its Revenue 40 Through Multi-Channel Distribution

HCL worked with a global insurance company headquartered in the Netherlands that needed to consolidate fragmented distribution channels, unify customer visibility across business units, optimize IT costs, and expand through digital channels. HCL delivered application migration and application maintenance services, introduced a Customer Master Framework for multi-vendor integration, and provided a Transformation Team and innovation lab to rework the client’s IT roadmap.

HCL implemented an end-to-end transformation—consolidating 13 policy administration systems into five centers, building a Single Customer View for 9.16 million customers, and deploying agile, domain-led delivery with multi-channel distribution. The program delivered measurable impact: a 40% increase in revenue from multi-channel distribution, $3M in first‑year cost savings, over $1.7M delivered via the Value Portal, repeated zero‑defect deliveries, and recognition through industry awards.