Case Study: a top 3 national wireless services provider achieves faster activations and partner onboarding with HCL’s Retail Services Platform

Enabling Business Transformation Through Digital

The customer, a top 3 national provider of wireless voice, messaging, and data services, faced challenges with business agility, a fragmented product catalog, and difficulties in partner integration. To address these issues, they partnered with vendor HCL to increase operational speed and improve the in-store experience.

HCL created the Retail Services Platform (RSP), a set of re-usable services to support activations and account management. This solution decoupled the backend from partners via an API layer. The results for the customer were significant, including an 80% reduction in in-store activation time, a 75% faster partner onboarding process, and increased application availability. HCL's implementation delivered substantial measurable impact.