Case Study: World Leading Media Content Provider achieves operational excellence and improved customer experience with HCL

HCL Helps A World Leading Media Content Provider Gain Operational Excellence And Transform Customer Experience

HCL partnered with a world leading media content provider to help it optimize revenue across its 300+ digital properties and overcome challenges with operational inefficiency. The customer faced issues with application duplication, data redundancies, and a lack of unified performance metrics, all of which hindered its ability to maintain high site availability and operational excellence.

HCL implemented a strategic, three-phase business transformation leveraging its Application Support & Maintenance and digital experience services. The solution included unifying digital asset management, deploying a federated search, and optimizing content processes. This resulted in a reduced data creation effort from five hours to 30 minutes, cumulative savings of $3.3 million from a new search feature, and $100,000 in infrastructure savings, enabling the customer to achieve a truly transformative digital platform.