Case Study: a leading telecom provider improves service reliability and cuts downtime with HCLTech

A Leading Telecom Provider cuts unplanned downtime by 90% with HCL

The client, a leading telecom provider, faced operational complexity due to its large and heterogeneous application estate. This resulted in fragmented monitoring, manual tasks, and delays that hindered modernization and limited the adoption of AI. HCLTech was engaged to help improve service reliability and operating efficiency.

HCLTech implemented a solution through its Run, Transform and Optimize model, which included application management, legacy modernization, and expanded automation. This resulted in significant measurable impact for the client, including up to $5 million in annual cost savings and a 90% reduction in unplanned downtime. HCLTech also helped automate 77%-82% of work orders in focused applications.