Case Study: a leading e-commerce solutions provider achieves faster time-to-market with HCL's automated QA testing

Leading E-Commerce Solutions Provider - Customer Case Study

A leading e-commerce solutions provider aimed to enhance customer satisfaction and accelerate its time-to-market. The client faced challenges with lengthy regression testing, high costs, and inefficient resource utilization. To address this, they partnered with HCL to develop a new e-commerce solution and implement significant QA enhancements.

HCL implemented an automation service framework for the client's web store and retail order management system using Selenium with Java. This solution established a Test Service Centre and standardized test templates. The results were significant, including a 50% reduction in regression testing time, a new site launch in just two weeks, and improved system availability of over 99.5%. HCL's efforts also cut average SLA resolution time nearly in half and greatly enhanced customer satisfaction.