Case Study: a leading supplier of process control and yield management solutions achieves 100% SLA procurement performance with HCL

Leading Supplier Of Process Control And Yield Management Solutions - Customer Case Study

HCL partnered with a leading supplier of process control and yield management solutions, which faced challenges from a volatile business environment, high-value low-volume purchases, and a decentralized order fulfillment process. These operational challenges, including long lead times and difficulty managing returns, were hindering efficiency and risked product obsolescence for the global manufacturer.

To address this, HCL formed a centralized shared services center (SSC) and implemented a standardized solution using the TOSCANA-SCORP platform for contract and procurement management. This initiative resulted in significant measurable improvements, including over $1.25 million in cost savings and a 100% SLA achievement rate. HCL's solution dramatically improved operational metrics, increasing PO confirmation from under 30% to over 95% and reducing past-due orders from 45% to just 3%.