Case Study: European Multi-National Utility Player achieves 3x revenue growth and end-to-end paperless waste management with HCL

European Multi-National Utility Player - Customer Case Study

A European multinational firm in the services and utilities sector needed to make its operations more customer-focused, efficient and flexible by optimizing truck fleets, eliminating paper-based waste-management transactions, and reliably connecting vehicles across depot, transit and field conditions. HCL (IoT WoRKS) was engaged to deliver a paperless trucking system including a custom Windows Mobile mobile terminal, GPS-based real-time location, sensors for load and weight, and cloud connectivity.

HCL implemented a rugged, diagnostics-enabled mobile solution and custom accelerator to integrate with the core waste-management module, handling multiple interface protocols and varying connectivity (Wi‑Fi/GPRS). The deployment delivered measurable results: 3x revenue increase, processing lag reduced to under a week, end-to-end paperless transactions, real-time analytics for optimized truck usage, and ROI realized within 24 months.