Case Study: Leading European Financial Services Firm achieves 10,000+ first-week downloads and enhanced customer experience with HCL's Wonen mortgage app

Enhancing Customer Experience Through Mortgage App

A leading European Financial Services firm based in the Netherlands needed to reach a larger user base with an intuitive smartphone mortgage application. HCL developed the "Wonen" mortgage mobile app for the client, offering features such as EMI and maximum mortgage calculators, interest-rate checks, neighborhood details by postal code, combined-income loan eligibility, quote emailing, callback requests and integrated feedback.

HCL’s Wonen app delivered strong, measurable results: 10,000+ downloads in the first week, 19,444 unique visitors and 26,327 visits over four months, a 17.2% recurrent-visit rate, and 233 emails sent from the app with calculation results; it also earned industry recognition (7th in the Jury Prize and 3rd in public voting), showing clear impact on customer reach and engagement.