Case Study: Market-Leading Global Information Services Company achieves major cost reduction and Global Shared Services transformation with HCL

Market-Leading Global Information Services Company - Customer Case Study

The client, a market-leading global information services company with 2011 revenues of €3.4 billion, faced a decentralized, federated back‑office IT environment that caused duplicated processes, non‑standardized systems, fractured regional decision‑making and limited global leverage. To address these challenges the company entered a five‑year strategic partnership with HCL to develop and support back‑office applications globally and to enable a Global Shared Services (GSS) model with standardized platforms, tools and processes.

HCL implemented a consultative Discovery‑to‑Deploy roadmap and now supports roughly 200 applications (150 in Managed Care mode), consolidating ERP, CRM, HRM, e‑commerce, BI and middleware under the GSS. The engagement delivered substantial cost reduction over the deal term, faster turnaround of requests and higher customer satisfaction, plus additional savings through clear GSS governance; HCL continues to drive transformation and integration across e‑commerce, ERP, BI and CRM to fuel long‑term business growth.