Case Study: a top 3 national U.S. wireless provider achieves faster activations and partner onboarding with HCL

One Of The Top 3 National Providers Of Wireless Voice, Messaging, And Data Services - Customer Case Study

A top 3 national provider of wireless voice, messaging, and data services sought to increase its business agility by speeding up the introduction of new functionalities. The company also needed to improve its in-store experience and partner integration while reducing fragmentation across its product catalog. To address these challenges, they partnered with HCL.

HCL created a Retail Services Platform (RSP), a set of reusable services to support activations and account management. This solution decoupled the backend from front-end applications, enabling integration with any partner system. The results were significant, including an 80% reduction in in-store activation time, a 75% faster partner onboarding process, and increased application availability. HCL developed over 50 reusable APIs, creating a agile backend-as-a-service layer that greatly enhanced business operations.