HCL
256 Case Studies
Case Study: Unilever achieves error-free order processing and major cost savings with HCL Operational Control Center
A HCL Case Study
Unilever - Customer Case Study
Unilever engaged HCL to strengthen IT resilience and reduce unplanned application downtime that was affecting operations and growth initiatives. HCL implemented an Operational Control Center (OCC) at Unilever’s Enterprise and Technology Solutions Centre in Bangalore, deploying Business Process Monitoring, Middleware/Technical Monitoring and Application BASIS Monitoring services.
HCL’s OCC leveraged Standard Operating Procedures and a clear engagement model to enable monitoring-by-exception and coordinated responses with Unilever’s Application Management teams. The approach delivered zero-error order processing, removed manual “eye-ball” monitoring, and produced measurable savings (600–800K cost reduction and productivity gains projecting ~£250,000 annual savings), improving overall application resilience.
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