Case Study: the Engineering Organization achieves lower support costs and improved customer experience with HCL IoT WoRKS

Engineering Organization - Customer Case Study

The customer, a large engineering conglomerate, faced challenges with its disparate business units using different methods to collect and store data from over a million devices. This led to high service costs from numerous diagnostic trips and a lack of an integrated customer view. HCL addressed these pain points with its IoT WoRKS solution.

HCL implemented a single, seamless data acquisition and management platform. This solution supported data collection from various devices and protocols, enabling new product development with big data techniques. The results included a 30-40% reduction in support costs and an augmented customer experience through new value-added services, all enabled with a pay-as-you-use model that minimized upfront investment.