Case Study: Fortune 500 pharmaceutical and healthcare company reduces reputational risk, improves quality and cuts costs with HCL's SAP Testing Center of Excellence

Fortune 500 pharmaceutical and healthcare company - Customer Case Study

The customer, a Fortune 500 pharmaceutical and consumer healthcare company, was rolling out a global SAP ECC 6.0 Commercial ERP template across 14 European markets and faced strict pharma regulatory requirements, high defect leakage into UAT, rising testing costs, and poor prior testing quality. HCL was engaged to stabilize testing, ensure compliance, and improve quality and cost efficiency.

HCL delivered an SAP Testing Center of Excellence (TCoE) using a centralized test operating model, SAP Solution Manager, HP QC/QTP automation, a reusable SAP component library and Risk‑Based Testing (RBT). HCL’s approach reduced post‑production defects, improved traceability and reporting, cut overall test effort by 21%, shortened cycle times (up to 30% in some activities) and reduced test design and regression effort by about 20%, enabling higher quality, faster delivery and lower cost.