Case Study: German Wireless Network Operator increases business agility and win rates with HCL application support and maintenance

HCL Enhances Business Agility And Responsiveness To Increase The Win-Rate For New Business Prospects

The American operating entity of a German wireless network operator sought to enhance its business agility, responsiveness, and operational efficiency to increase its win-rate for new business prospects and accelerate time to market. To meet these challenges, the company engaged HCL for application support and maintenance services for its retail platform applications.

HCL implemented a comprehensive support and maintenance solution, taking complete ownership of the in-scope applications. This included incident management, service requests, application deployment, and performance analysis. The results were significant, including a 15% sales lift, a 15 basis point reduction in customer churn, and over $9 million in annual cost savings. HCL's work directly increased the customer's win-rate for new business and reduced activation times from 30 minutes to under 10.