Case Study: US-Based Multinational Automobile Manufacturer achieves 25% vehicle performance boost and 30% higher customer satisfaction with HCL's Cloud-Enabled Remote Vehicle Diagnostic

US-Based Multi-National Automobile Manufacturer - Customer Case Study

The customer is a US-based multinational automobile manufacturer that faced low customer satisfaction around vehicle maintenance and lacked an up-to-date database of vehicle performance. HCL’s IoT WoRKS was engaged to provide a cloud-enabled remote vehicle diagnostic solution to capture near real-time vehicle data and improve maintenance responsiveness.

HCL implemented vehicle-to-cloud data transmission, a rules-driven analytics engine, alert/notification services and a web portal for OEMs, dealers and drivers, enabling telemetry on mileage, speed, tire pressure, location and service status as well as third‑party services (theft tracking, insurance, infotainment). The solution delivered measurable impact: HCL reports a 25% enhancement in vehicle performance, a 30% increase in customer satisfaction and lower total cost of ownership through advance corrective actions.