Case Study: a world’s second largest food service company achieves faster, lower-cost IT transformation with HCL

World’s Second Largest Food Service Company - Customer Case Study

The world’s second largest food service company, a leading US distributor, faced significant challenges due to its reliance on legacy systems and key personnel. Its supply chain and finance applications, including PeopleSoft and mainframe technologies, were decentralized and had low process maturity, creating a high volume of support tickets. The customer also managed seven disparate data warehouses, which resulted in a complex, costly, and inefficient support environment. HCL was engaged to address these issues.

HCL implemented a comprehensive solution involving application support, SOA modernization, and data warehouse consolidation. The vendor established specialized centers of excellence to provide development and support across multiple technologies, leveraging a significant offshore model. This resulted in an open, scalable platform that saved the customer approximately $5 million yearly, reduced time to market, and achieved 40% cost savings through offshoring.