Case Study: a leading player in the regulated lottery market boosts lottery performance and compliance with HCL application support and maintenance

Leading Player In The Regulated Lottery Market - Customer Case Study

HCL partnered with a leading player in the regulated lottery market to address its business challenges. The customer needed a high-performance, scalable system for new lottery services, a faster time to market for implementations, and to reduce operational costs while improving compliance.

HCL's solution involved transforming the lottery application portfolio from a thick legacy system to a thin, web-enabled platform. This included developing a mobile POS retailer solution, establishing a mobility lab, and implementing a global lottery platform. The results were significant, including increased sales from $100 to $330 per terminal, projected savings of $1 million from the mobile POS, and support for over 675,000 transactions per minute with 99.95% uptime. HCL also helped reduce the mean time to repair from 80 to 35 hours.