Case Study: Leading Healthcare Products Manufacturing Company achieves seamless user experience, unified intranet and boosted employee collaboration with HCL

HCL Helps A Leading Healthcare Products Manufacturer Set Up A Self Service Portal

The client, a leading manufacturer of a variety of healthcare products, struggled with fragmented internal communication—more than 5,000 intranet sites, dispersed self‑service information, limited collaboration and weak professional networking. HCL, leveraging its Cloud, Digital Experience & Mobility and collaboration services, was engaged to create a unified, employee‑centric solution and simplify access across the enterprise.

HCL built a centralized self‑service portal delivering a single point of entry to the intranet, consistent brand architecture, real‑time collaboration and improved global communications. The HCL solution drove strong adoption and measurable impact: average unique monthly sync visitors of 74,000, ~70,000 weekly visits to self‑service pages, ~40,000 weekly searches, communities growing from 0 to 170 with 37,000 members and 4.4 million sync page views in July 2012—improving accessibility, collaboration and employee loyalty.