Case Study: Leading Printing Systems Manufacturing Company achieves a global supply chain makeover and 36% annual support cost savings with HCL

HCL Helps A Leading Printing Systems Manufacturer Get A Supply Chain Makeover

A Netherlands-based, leading printing systems manufacturer engaged HCL to standardize global supply chain processes and migrate from a heterogeneous mix of legacy applications to a single IT platform. The customer faced disconnected ERP and legacy systems across multiple operating companies, unstructured order data, inventory mismatches, inconsistent sales-order formats, and slow financial reporting—along with high maintenance and licensing costs.

HCL documented business processes across OpCos, used its “Decommissioning Bluebook” to identify apps for retirement, modernized legacy applications onto the Microsoft platform, conducted ERP fit-gap analysis, and delivered a customized mobile field‑force automation solution plus user training and an upgrade roadmap. As a result, HCL completed rollouts in six countries on time and within budget, cut cycle times by 8.5% (and by 50% for end‑to‑end processes with mobility), reduced support costs by 36% annually, lowered IT operating costs, and improved order accuracy and customer satisfaction.