Case Study: Leading Supply Chain Company achieves enhanced adaptability and cost savings with HCL

HCL Streamlines A Client’s Supply Chain For Enhanced Adaptability

Our client, a leading global third‑party logistics company with around 44,000 employees and facilities in over 170 countries, needed a strategic, robust and scalable warehouse management solution to cut costs, document processes, and better meet evolving customer needs. HCL deployed the initial warehouse using RedPrairie Discrete (August 2010) and took on the broader challenge of transforming the client’s confidence in outsourced operations.

HCL implemented end‑to‑end services — requirements gathering, product configuration, testing, training, 24×7 onsite‑offshore application support, CoEs, and customizations — and now supports over 75 sites worldwide. HCL’s work met stringent SLAs and MTTR targets, reduced operational risk through training and regression testing, improved product quality and responsiveness, and delivered significant cost savings via its managed‑services and onsite‑offshore model.